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Expert Camper Van

Privacy Policy

1. Data controller

In compliance with the General Data Protection Regulation (GDPR) and the Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights (LOPDGDD), the user is informed that personal data collected through this website will be processed by:

  • Company name: Expert Villa Care S.L.
  • CIF: B44768364
  • Trade name: Expert Camper Van
  • Telephone: +34 606 43 92 93
  • WhatsApp: +34 606 43 92 93
  • Email: rental@expertcampervan.com
  • Website: expertcampervan.com
  • Activity: Professional rental of campervans and motorhomes

This website does not have a designated Data Protection Officer (DPO) as it is not required under applicable regulations. For any queries related to the protection of personal data, you can contact us directly through the channels indicated in this policy.

2. Personal data collected

Through the various forms and communication channels available on the website, the following categories of personal data are collected:

  • Identification data: name, surname, identity document (DNI/NIE/passport).
  • Contact data: email address, telephone number.
  • Booking data: rental dates, selected vehicle, additional services contracted.
  • Driving data: driving licence number, date of issue and validity, country of issue.
  • Browsing data: IP address, browser type, pages visited, session time (via cookies).
  • Communications: messages sent through contact forms, WhatsApp, telephone or email.

Driver documentation, identity verification documents and contractual booking information may be stored to comply with legal obligations, insurance requirements, fraud prevention, vehicle rental regulations and fiscal and accounting obligations.

3. Purpose of processing

The personal data collected is processed for the following purposes:

  • Attend to and respond to queries and information requests made through the contact form, WhatsApp, telephone or email.
  • Manage and process campervan and motorhome booking requests, including verification of driver documentation.
  • Provide the contracted rental service, including coordination of vehicle delivery and collection, deposit management and assistance during the rental period.
  • Carry out invoicing and administrative, accounting and fiscal management derived from the rental activity.
  • Contact the client for communications related to their booking or to follow up on incidents.
  • Improve services and user experience through analysis of website browsing and usage.
  • Comply with legal obligations applicable to the vehicle rental activity.

The sending of commercial communications or newsletters is only carried out with the express consent of the user or where there is a prior contractual or commercial relationship that permits it under current legislation.

4. Legal basis for processing

The processing of personal data is based on the following legal bases, as appropriate:

  • Performance of a contract: the management and processing of rental bookings, and the provision of the contracted service.
  • Consent of the data subject: the sending of communications, the use of non-essential cookies and the response to voluntarily submitted queries.
  • Compliance with legal obligations: invoicing, retention of fiscal documents and communication with public administrations (AEAT, Social Security, etc.).
  • Legitimate interest: the improvement of services and customer care, provided that the rights and interests of the user do not prevail.

5. Consent and withdrawal of consent

Where the processing of data is based on your consent, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal, nor processing based on other legal bases such as contract performance or compliance with legal obligations.

To withdraw your consent, you can contact Expert Camper Van through the channels indicated in this policy, expressly requesting withdrawal of consent for the purposes you wish.

6. Minors

The campervan and motorhome rental services offered through this website are exclusively aimed at adults who have the legal capacity to contract and hold a valid and current driving licence.

Expert Villa Care S.L. does not intentionally collect personal data from minors. By using this website and making a booking, the user declares they are of legal age and have the legal capacity to contract vehicle rental services.

7. Data retention

Personal data will be retained for the time necessary to fulfil the purposes described in this policy and, in any case, during the legally established periods:

  • Data derived from the contractual relationship will be retained during the term of the contract and, once ended, during the limitation period for fiscal and commercial obligations (generally 4 to 6 years).
  • Non-contractual query data will be retained for the time necessary to attend to the request and, subsequently, for a maximum period of 12 months.
  • Browsing data obtained through analytical cookies will be retained as indicated in the cookie policy.

8. Data processors

For the provision of its services and the correct functioning of this website, Expert Villa Care S.L. may work with external providers necessary for service delivery. These providers may only access personal data when necessary to provide their service and are contractually obliged to comply with the confidentiality and data processing obligations required by the GDPR and LOPDGDD.

These providers include:

  • Hosting providers: for secure website hosting.
  • Technical maintenance providers: to ensure correct platform operation.
  • Secure payment gateways: to process financial transactions in an encrypted manner.
  • Email service providers: for sending communications and booking confirmations.
  • Online booking systems: for managing and processing rental requests.
  • Analytics or cookie tools: to measure traffic and improve user experience (when enabled).

Expert Villa Care S.L. guarantees that all data processors have adequate safeguards to protect your personal data in accordance with current regulations.

9. Communication of data to third parties

Personal data will not be disclosed to third parties except in the following cases:

  • Where there is a legal obligation, particularly before the Tax Agency (AEAT), courts and tribunals, and other competent public administrations.
  • Where necessary for the provision of the contracted service, such as insurance companies, roadside assistance or trusted garages.
  • Where the user has given their express consent for a specific disclosure.

No international data transfers outside the European Economic Area are carried out, except where third-party services are used that comply with adequate safeguards under the GDPR (such as standard contractual clauses or security certifications).

10. User rights

The user has the right to obtain confirmation as to whether Expert Villa Care S.L. is processing personal data concerning them. In particular, they may exercise the following rights under the GDPR and LOPDGDD:

  • Access: know what personal data is being processed and for what purpose.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion of data when it is no longer necessary for the purposes for which it was collected.
  • Restriction of processing: request that processing of their data be restricted in certain circumstances.
  • Portability: receive the data provided in a structured format and transmit it to another controller.
  • Objection: object to the processing of their data for purposes based on legitimate interest.
  • Withdrawal of consent: revoke at any time the consent given for processing based on that legal basis.

To exercise any of these rights, the user can contact Expert Camper Van through the following channels:

  • Email: rental@expertcampervan.com
  • Telephone: +34 606 43 92 93
  • WhatsApp: +34 606 43 92 93

You must clearly indicate the right you wish to exercise and attach a copy of your identity document (DNI/NIE/passport) to verify your identity.

Furthermore, if you consider that the processing of your data infringes regulations, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

11. Security measures

Expert Villa Care S.L. adopts the necessary technical and organisational security measures to guarantee the confidentiality, integrity and availability of the personal data processed, in accordance with the state of technology, the nature of the data and the risks to which they are exposed.

These measures include:

  • Encryption of communications using HTTPS/SSL protocol to protect information transmitted through the website, booking forms and communication systems.
  • Restricted access to data by authorised personnel only.
  • Application of internal data protection policies.
  • Implementation of secure systems for data storage and processing.

12. Cookies and similar technologies

This website uses cookies and similar technologies to ensure technical functioning, analyse traffic and improve the user experience. For detailed information about the types of cookies used and how to manage them, please consult our cookie policy.

13. Contact for data protection

For any matter related to the protection of personal data, the user may contact Expert Camper Van through the following channels:

  • Email: rental@expertcampervan.com
  • Telephone: +34 606 43 92 93
  • WhatsApp: +34 606 43 92 93
  • Website: expertcampervan.com

Last updated: May 2026.